Enabling professional and personal development for our staff is an important part of our culture at Frasers Centrepoint Singapore. We recognise that exposing our staff to diverse viewpoints, situations and environments can not only strengthen our business but also expand our employees’ skill sets and perspectives.
Jazmine Lim (seated third from left) with her team from Changi City Point.
We believe in giving staff opportunity for growth, where we open available job positions to current staff within the company before hiring externally. By doing this, we hope to encourage professional development and retain our best and brightest talents via re-recruitment.
We speak to some colleagues, who have successfully switched roles within the company, about learning opportunities and insights gained thus far.
Different locations, distinctive learnings
In the four years of Jazmine Lim’s career with Frasers Centrepoint Singapore, she has worked in three different malls. Currently the Centre Manager at Changi City Point, she tells us more about her unique experiences and opportunities that arise at each mall she is based at.
Jazmine, has worked with multiple teams across three malls and has built good rapport with many colleagues within the company.
“I joined the company in 2014 where I started my career as Assistant Centre Manager at the then-named Northpoint Shopping Centre. Seven months later, I was presented the opportunity to transfer to YewTee Point as Centre Manager. Just earlier this year, I took on a position in the same capacity at Changi City Point, which has more offerings to give me even more exposure for a broader work scope, which is something I am willing to try for my own personal development.
Changi City Point serves mostly tourists, corporate executives or the working crowd on weekdays and families over the weekends. Lunch hour is a busy period for Changi City Point due to the midday influx of working professionals from nearby offices and business parks. In comparison, many other Frasers Centrepoint Singapore’s malls, such as YewTee Point and Northpoint City, see a more constant stream of families and residents throughout the day from surrounding neighbourhoods.
On top of working executives and families, Changi City Point also attracts an increasing number of tourists who shop here before heading to the airport.
While my job function as Centre Manager has stayed relatively similar through the years, the mall’s target market, and hence positioning, changes with almost every mall I am based at, especially for Changi City Point. I constantly assess the mall’s tenancy-mix to ensure the needs and interests of our shoppers are met. That has challenged me to adopt continually alternative perspectives and approaches at work.”
Adapting quicker and better
Existing employees who take on internal job postings tend to ease into their new roles quicker and more smoothly because of familiarity with the company’s culture and business operations. Jazmine elaborates on her experience.
“When I was at YewTee Point, I grew familiar with several Management Corporation Strata Title (MCST) functions. This knowledge allowed me to better understand the MCST function at Changi City Point and I could adapt to my work here faster.
I started my career in leasing and it remains one of my passions to continue working on this in my new role. With prior understanding of the company’s business, I find it easier to align the different goals and values of team members to the company’s vision.”
Different and daring
This October, Joy Tay will be crossing over from the retail sector into the commercial arena and be part of the marketing team for Frasers Tower/Alexandra Technopark.
Previously an Assistant Marketing Manager at YewTee Point, Joy shared with us why she stepped forward for the switch. It will be an entirely new team setup led by a Centre Manager and Joy will not only be filling in a newly created marketing position but also her first venture with the Commercial Properties division.
“During my three years as Assistant Marketing Manager at YewTee Point since 2014, I handled various responsibilities including planning and executing mall marketing and advertising campaigns, managing the mall’s social media platforms, and overseeing the frontline service counter. The scope of work and these experiences helped to build my confidence in my abilities and professional skills.
I felt ready to progress to a new environment and responsibilities, which could help broaden my skill sets and perspectives. I appreciate that priority is given to internal staff before the position is opened to the public for application, and am excited to find out what is in store for me in my new role.
The memories forged at YewTee Point have been an invaluable experience for me and I am thankful to the team for always being so helpful as we all share that same passion to lend a hand where required.”
Joy says she will miss her team when she transfers to her new position at Frasers Tower/Alexandra Technopark.
Progressing from within
Internal job rotation also helps improves the employees’ skills and gives them a broader understanding of the company’s inner workings. They also bring their own working style and way of thinking to the job.
Woo Mun Hoa, Assistant Centre Manager at Robertson Walk, is no stranger to work transfers within Frasers Centrepoint Singapore. He started his career with Frasers Centrepoint Singapore back in 2010 as Building Executive at Bedok Point and in 2014, he moved to Waterway Point as Assistant Building Manager for a year and a half before finding his way to Robertson Walk in 2017. He tells us about his unique journey within Frasers Centrepoint Singapore.
Mun Hoa is responsible for Robertson Walk’s overall performance and profitability, overseeing the smooth running of the property and ensuring that highest service standards are continuously achieved.
“My scope of work has evolved through these transitions; from managing building operations, and safety and security processes to managing a mall’s overarching performance. This journey has been nothing short of being enjoyable and challenging!
My transfers from Bedok Point to Waterway Point and then to Robertson Walk have progressively prepared me for my current role. I had moved to Waterway Point for my own personal development as the mall is much bigger than Bedok Point.
When I was offered the role at Robertson Walk, I was excited as I was actually going from operations to managing a mall, and my first time as an Assistant Centre Manager. Compared to my previous Assistant Building Manager post to the current role, my scope of responsibilities has most certainly increased and I am so far enjoying the role. Robertson Walk is not your regular commercial property; we have several F&B establishments with the crowd only coming in after 4pm and staying till past midnight, so it definitely has its own set of challenges. Exposure to varied situations in my past positions have helped me adapt better to this new work environment and duties.
Frasers Centrepoint Singapore has provided me with ample opportunities for excellent career development and I hope to continue progressing and adapting to varying environments and functions within the company.”