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05 Jun 2020

Preparing for your return to our properties

Corporate

A message from our Group CEO


To our Tenants, Customers and Partners around the world

 

Today, the way we go about our daily lives and the way we work has radically changed as a result of the COVID-19 pandemic crisis. Throughout this difficult period, all of us at Frasers Property remain committed to protecting the health, well-being and safety of the communities our properties serve everywhere.

 

After months of lockdown, restrictions are being eased and cities are planning for their reopening amid cautious hope. Getting back to normal will take some time. We are clearly navigating a ‘New Normal’ and recognise we must operate our properties differently as we address the evolving needs of our customers.

 

As a leading multinational real estate company that develops, owns and manages a diverse integrated property portfolio, our management experts have been executing the necessary detailed measures and processes to welcome our tenants, customers, guests and occupants back to our malls, hotels and serviced residences, offices and business parks, and industrial and logistics facilities in the weeks ahead.

 

Outlined below are some of the measures we have put in place to prepare and ready our properties. We recognise these may vary specific to the evolving dynamics at the market level, which includes the differences in the easing of restrictions across the markets.

 

Nothing matters more than the health and safety of each one of you. We want to closely partner with our tenants, customers and community at large, to stop the spread of the virus. We can emerge from this if we all work together.

 

Please continue to stay safe and healthy. We look forward to welcoming you back to our properties.

 

 

Panote Sirivadhanabhakdi

Group Chief Executive Officer

While you were away from our properties

  • Enhanced cleaning and disinfection as needed to maintain building health
  • UV-disinfectant robots deployed at our malls in Singapore
  • Monitored and maintained each property’s indoor air quality
  • Checked on the operation of all plumbing fixtures to maintain water quality
  • Lobby furniture may have been removed or reconfigured to support safe distancing and limit common area congregation
  • Installed signages that provide safe distancing guidance
  • Contact-tracing process set as standard operating procedure in place

When you return to our properties

  • On-going enhanced cleaning
  • Lift call buttons will be sanitised on a frequent basis
  • Personal hygiene measures like hand sanitiser stations throughout the common spaces
  • In some cases, property management will conduct temperature checks with the use of thermal scanners
  • Frontline staff, security staff and building personnel equipped with masks at all times
  • Use contactless or proximity access cards for entry where possible

Safe Distancing at our Properties

  • Observe safe distancing measures and respect each property’s specific protocols
  • Abide by the safe distancing markings in lift lobbies, lifts and common areas
  • Reduced queuing and lift occupancy guidelines
  • One-way routes around floor spaces at some properties
  • Avoid physical interaction where required
  • Limit visitors and guests, if possible
  • Meet virtually to limit face-to-face meetings at the workplace
  • Follow new conference room seating arrangement and limits at the workplace

Taking Care of Your Hygiene and Health

  • Always wear masks, if mandated
  • Please stay home and see a doctor if unwell
  • Observe personal hygiene. Wash and sanitise your hands regularly
  • Clean and sanitise your personal workspace regularly

Download a copy of the above measures

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Preparing for your return to our properties