23 Jun 2020
SINGAPORE, 22 JUNE 2020
Frasers Property Retail welcomed communities back to its malls on 19 June 2020, as Singapore entered Phase 2 of its Safe Reopening journey. With the well-being of shoppers, tenants and staff as a top priority, Frasers Property Retail will continue to operate with enhanced health and safety measures across all its malls.
Ms Molly Lim, Deputy Chief Operating Officer of Frasers Property Retail, said: “We are happy to welcome the community back into our malls again, and heartened to see everyone be socially responsible while shopping and dining. We observed a steady flow of traffic at our malls across the weekend, and will use this as a gauge for the coming weeks. As our suburban malls are located within neighbourhoods and near transportation nodes, we expect a healthy flow of traffic as people resume their work and daily activities, and as more of our tenants resume their normal operations. We expect the flow of traffic to stabilise, and we will continue to monitor the situation over the next few weeks and gradually open additional entry and exit points if necessary.”
Over the first weekend of Phase 2, mall traffic increased by an average of 70 to 80% across all the malls in comparison to the previous weekend, with steady flow of footfall across the entire day. At the same time, 90% of retail stores are in operation across all the malls of Frasers Property Retail. The malls continue to operate with existing safe distancing measures in place, as well as temperature screening and contact tracing measures. Within the mall, staff are assisting with various safe distancing measures such as spacing out shopper queues and manage crowds at common areas. Mask wearing in the malls remains compulsory, and hand sanitisers have been be deployed near high touch surfaces in the malls such as on pillars near escalator landings, entrances, and atriums.
Mr Lim Shyang Zheng, Chief Operating Officer of RE&S, which runs 10 restaurants in the malls of Frasers Property Retail, said “We were very excited to receive diners at Ichiban Boshi and Kuriya Japanese Market again this weekend. We saw a good turnout of customers enjoying their meals with us. To manage the queue, customers are given a queue number and in the event that long wait time is anticipated, they are given a call when their tables are ready. To minimise high-contact items within the restaurants, we have also given customers the option to access online menus via QR codes, and no condiments are left on the tables. We are thankful for the overwhelming support from our customers and we look forward to operating at full-capacity in time to come.”
Mr Trevor Hwong, General Manager of OWNDAYS Singapore, with five outlets in the malls of Frasers Property Retail said “Since the Friday (19 June), we have seen over 200% increase in the number of customers per day compared to Phase 1. Frasers Property Retail has been very active in communicating and sharing the necessary measures for Phase 2 with us, and have made it easy for us to quickly implement these measures. In addition to safe distancing measures, all equipment at our retail outlets are cleaned and disinfected after use for the safety and wellbeing of our customers and staff. Our opticians and optometrists will also be using face shields during eye checks, and we will continue to limit the number of customers in the store at any one time.”
To provide a safe shopping experience, the malls have stepped up the cleaning and disinfection measures to include the use of UV-disinfecting autonomous mobile robots, photoplasma air and surface disinfecting units in restrooms and lifts, and disinfectant coating on high-contact touch points. Face shields have been distributed to all tenants, frontline staff and vendors to keep them safe.
All shoppers will enjoy an extension of loyalty points on the Frasers Experience (FRx) mobile app until 31 December 2020. Shoppers are also encouraged to accumulate points as they shop at the malls, to be redeemed for digital gift cards and vouchers. Tenants can continue to tap our Frasers Makan Master, a digital F&B concierge for contactless pre-order or table ordering at the outlet, pay and collect, as well as meal delivery services for their customers.
Frasers Property Retail’s portfolio consists of 14 malls1 in Singapore, which includes retail properties held under Frasers Centrepoint Trust as well as retail properties managed by AsiaMalls Management Pte. Ltd.
1The 14 malls in Frasers Property Retail’s portfolio include Anchorpoint, Bedok Point, Causeway Point, Changi City Point, Eastpoint Mall, Northpoint City, The Centrepoint, YewTee Point and Waterway Point, as well as the five malls under AsiaMalls Management Pte. Ltd.’s portfolio namely Century Square, Hougang Mall, Tiong Bahru Plaza, Tampines 1 and White Sands.